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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Courtney Crash

May 14, 2026

5  out of  5
rating by Courtney Crash
"I have been a client here since 2009/2010. I am so grateful for the friendly and kind service I have received through the years. Great coverage options! Thank you!"
We responded:
"Thanks for the impressive review! We are thrilled to hear you had a wonderful experience with State Farm Agent Jessie Pierce’s Team here in Austin . "
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Jerry Silva

May 7, 2026

5  out of  5
rating by Jerry Silva
"Conner helped me get a great quote for auto insurance and it took no longer than a 13 minute call!"
We responded:
"Jerry, it is a pleasure to hear what a wonderful experience you have had with State Farm Agent Jessie Pierce’s Team!"
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Saul Diaz

April 29, 2026

5  out of  5
rating by Saul Diaz
"Conner Thayer is the go to person when it comes to getting insurance set-up! Coming from Oregon to Texas I had no idea what to do but they laid it down simple and got everything taken care of super quick and now I am insured and ready to go. Highly recommend!"
We responded:
"Saul, thank you for the fantastic rating! We are committed to delivering honest insurance information and reliable service, and we are glad that came through in your experience. "
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Bailey Grieser

April 16, 2026

5  out of  5
rating by Bailey Grieser
"Agent Mariano was so patient and helpful! He answered all my questions about renter's insurance with ease. :) Highly recommend!"
We responded:
"Thanks so much for the fantastic rating, Bailey! We are so glad you had a positive experience with us here on State Farm Agent Jessie Pierce’s Team. If there is anything we can do for you in the future, just give us a shout! "
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Dana Hostmeyer

March 3, 2026

5  out of  5
rating by Dana Hostmeyer
"I moved here 5 years ago I was nervous switching agents after so many years, but Conner and the Jessie Pierce team have helped me feel at ease. Conner, our account manager, is our go to now and has been there to guide us as needed. Recently helped us in switching plans to get the proper coverage but also reduce costs based on our needs!"
We responded:
"Dana, thank you for your kind review. We deeply appreciate your feedback of State Farm Agent Jessie Pierce’s Team here in our Austin office. "
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Paul Tonner

February 27, 2026

5  out of  5
rating by Paul Tonner
"Mariano was a huge help getting me the right home and auto policies for me and my family!"
We responded:
"Paul thank you for your business. So happy Mariano could help in this complicated insurance world. Welcome. "
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Yahaira Nunez Castro

February 23, 2026

5  out of  5
rating by Yahaira Nunez Castro
"Jessie’s team, especially Brittany, has been great in helping me out with all the questions I’ve had about my policy and changes. I’ve been with State Farm and Jessie for a long time now and it’s been great."
We responded:
"Yahaira thank you for your business all these years. We do appreciate you and your referrals. Glad Brittany could help you out today. "
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April Sanchez

February 23, 2026

5  out of  5
rating by April Sanchez
"Great customer service and very easy to work with. Conner T was very helpful, responsive, and makes insurance feel simple and stress-free. Highly recommend!"
We responded:
"Thank you for choosing us. We hope to serve you well. "
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Aileen A

February 21, 2026

5  out of  5
rating by Aileen A
"I’m happy with the service I received. Conner helped me bundle renter’s insurance with my car insurance at a great rate, and the whole process was completed in under 10 minutes. I wasn’t fully prepared with all the necessary information, but he was incredibly patient and made everything easy. Fast, reliable, and stress-free service. I truly appreciate the help!"
We responded:
"Thanks for joining us at StateFarm. Happy Conner was able to put together a personal price package to cover your needs. Thanks for your business. "
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Marquesa Polhans

February 13, 2026

5  out of  5
rating by Marquesa Polhans
"Mariano was so helpful, and patient with all of my questions and concerns. He was as able to organize my insurance policies in a way that worked for me. Great experience! 10/10 strongly recommend!"
We responded:
"Thank you so much for your time and business. Glad we could help"
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Pavla Viznarova

February 7, 2026

5  out of  5
rating by Pavla Viznarova
"I am moving to my new apartment, and Mr. Mariano Lemus helped me make changes to my renter's insurance policy. He was very patient because I swapped the units, and I needed him to update the information. He was very helpful! I have been with the insurance agent Jessie Pierce for over 10 years, and I've been very happy with them."
We responded:
"Pavla thank you for your loyalty to our agency and State Farm. I hope you enjoy your new place. Thank you for your referrals. "
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Alex Grand

December 1, 2025

5  out of  5
rating by Alex Grand
"Greatly appreciate Mariano's assistance getting me set up with life insurance. He was friendly, professional, and informative throughout the process."
We responded:
"Alex we really appreciate your trust in the agency and Mariano. The commitment you have shown to prepare for the future possibilities speak volumes in your passion for family. Congrats on your decision. We look forward to meeting with your friends and family. "
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Guillermo Navas

November 6, 2025

5  out of  5
rating by Guillermo Navas
"I was paying a lot with my previous car insurance, but now i got a better deal with better coverages. Gianni helped me find the best possible price and gave me excellent service. Highly recommended!"
We responded:
"Thank you for taking time to say how well we are doing. State Farm is working hard to provide more coverage for less money. Look forward to bundling more products and further reduce your rates. "
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Benjamin Webster

November 1, 2025

5  out of  5
rating by Benjamin Webster
"Great job, Mariano! So happy to leave Progressive and that rot to be embraced and supported by true locals at a way better price. Couldn't be a happier camper."
We responded:
"Thank you for reviewing our State Farm office! We are thrilled to hear you're happy with the switch and feeling supported by locals who truly care. Here's to better service and great savings ahead! "
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T

October 30, 2025

5  out of  5
rating by T
"Careen and the rest of the staff are always very professional, immediate in response and complete in their process. Winners !! Have been with State Farm since 1975."
We responded:
"Thank you for your loyalty and your business. It is a pleasure to serve you. "
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Kathleen DePetrillo

October 30, 2025

5  out of  5
rating by Kathleen DePetrillo
"I called the State Farm office of Jessie Pierce regarding a question about a change to my monthly insurance payment, at which time I had the pleasure of speaking with Connor Thayer. Mr. Thayer readily understood the reason for my concern and was able to provide me with a clear explanation. He was extremely helpful, professional, and knowledgeable, while at the same time being personable and relatable. In my experience, that's a rare gift! I was very pleased, of course, to find that the change in my monthly payment is legitimate, not a computer error as I had feared, and is due to the rate decrease from which I'll benefit when my policy renews next month. But even if that hadn't been the case, my assessment of Mr. Thayer would remain unchanged. It was a pleasure speaking with him. Thank you very much for allowing me the opportunity to provide this feedback."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Z

October 21, 2025

5  out of  5
rating by Z
"These guys really care"
We responded:
"Thanks much for your review. We do care and look forward to serving all of your insurance needs. "
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Ivan E.

October 3, 2025

5  out of  5
rating by Ivan E.
"Careen is amazing! Our business requires COI every now and then and Careen always helps us in a very timely manner and prioritizes getting that to us. The entire team here to be honest is great, and we couldn't be happier trusting them with our business insurance."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Madison Fare

September 16, 2025

5  out of  5
rating by Madison Fare
"Conner is so nice and helpful. He made it easy :)"
We responded:
"Madison thank you for choosing Conner and our agency. It is our pleasure. "
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Alondra Leon

August 20, 2025

5  out of  5
rating by Alondra Leon
"I was having issues with my insurance policy and Mason made the whole process so easy. He was patient, professional, and got everything resolved in just a few minutes. I really appreciate his help and highly recommend working with him!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Matthew Valitski

August 15, 2025

5  out of  5
rating by Matthew Valitski
"Connor helped me get my new renters insurance policy today and took the time to go through all of my options and riders to make sure I was fully confident that i'm covered."
We responded:
"Thank you for your kind words! We're glad Connor could help you feel confident and covered with your renter's insurance. It’s our pleasure to assist you with your insurance needs."
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Kimberly Jones

August 14, 2025

5  out of  5
rating by Kimberly Jones
"It was a pleasure working with Gianna Carmona."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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gail alvarez

August 12, 2025

5  out of  5
rating by gail alvarez
"Leslie Lopez, was very helpful in communicating vehicle insurance coverage for my 2018 Toyota Corolla, very patient and professional, much appreciated."
We responded:
"Thank you for your 5-star review! My State Farm team and I appreciate the opportunity to assist you, and we’re glad you received excellent service from Les."
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Matthew McLendon

August 1, 2025

5  out of  5
rating by Matthew McLendon
"Les was awesome. She has amazing customer service and was patient with me the entire way."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service!"
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Daniel Freeman

August 1, 2025

5  out of  5
rating by Daniel Freeman
"I called looking to switch my car insurance from Ohio to Texas, Mason was very helpful in making the process painless. As well as saving me money on all fronts by bundling renters insurance with my car insurance."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office."