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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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gabriel eliaz

October 14, 2026

5  out of  5
rating by gabriel eliaz
"Connor was a great help and made buying insurance quick, painless, and comprehensive!"
We responded:
"We really appreciate your 5-star review! Providing great service is always our goal, and we’re so happy to know we met your expectations. "
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Morgan Knezek

October 2, 2026

5  out of  5
rating by Morgan Knezek
"The best to work with. Makes obtaining insurance easy and approachable and we appreciate them so much!"
We responded:
"Morgan, it means so much to hear you had such a great experience with us.  Thank you for sharing this feedback! - Jessie Pierce and Team "
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Felipe Garcia

September 29, 2026

5  out of  5
rating by Felipe Garcia
"Fast and quick service, always! She's so patient with my many requests."
We responded:
"Thanks so much for the great review! We’re thrilled to hear you had such a positive experience with our insurance team here in Austin. "
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John Capell

September 22, 2026

1  out of  5
rating by John Capell
"Canceled my policy of over a decade over one credit card decline, all because my bank sent me a new card and they had issues updating the card numbers. had the nerve to say that the payment was returned when it was not. Then hung up on me and will not answer the phone."
We responded:
"This is not a customer of this agency. Duplicate of review for 2nd location at 5407 IH 35 Austin,Tx"
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Jacquelyn Walker

September 5, 2026

5  out of  5
rating by Jacquelyn Walker
"Connor was extremely helpful and patient while helping me get the information I needed and even some additional items I'll need for an upcoming move. Thank you!"
We responded:
"Thanks so much for the amazing review, Jacquelyn! We really appreciate your support here in Austin. Just reach out anytime if you need us - we’re here for you. "
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Toni Alsabbagh

June 26, 2026

5  out of  5
rating by Toni Alsabbagh
"I had the most amazing service from Conner. He patiently answered ALL of my questions and was such a pleasure to talk to, and to do business with. Thank you Conner for making my day! 🙏💜"
We responded:
"Thanks so much for the fantastic rating, Toni! We are so glad you had a positive experience with us here on State Farm Agent Jessie Pierce’s Team. If there is anything we can do for you in the future, just give us a shout! "
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Carlos Gonzalez

June 24, 2026

5  out of  5
rating by Carlos Gonzalez
"Excelentes precios y Lesly muy profesional con mucha paciencia explica detalladamente precios pólizas 100% garantizado preguntén por Lesly"
We responded:
"We really appreciate your 5-star review, it means a lot to us! We are always happy to help with anything insurance related—whether it is finding the right coverage or answering general questions."
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Kathleen Klaus

June 19, 2026

5  out of  5
rating by Kathleen Klaus
"I worked with Jeanie Viall of this agency on my policies, and she is absolutely wonderful! So knowledgeable and kind! She clearly wanted to help me get the best pricing possible. She explained the pricing model in greater detail than I had ever heard, and that was so helpful. I found a number of errors in the pricing assumptions, so she corrected those right away and found that she could reduce my premium by nearly $300. She really made my day!"
We responded:
"Thank you for the fantastic review, Kathleen! We are always here to help with your insurance needs here in Austin . "
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Lucian Galloway

June 9, 2026

5  out of  5
rating by Lucian Galloway
"Chasity was awesome. I’ve been trying to get an update from claims for over a month and she helped get to the top and get me answers same day!"
We responded:
"We appreciate your review, Lucian. We are so happy that you had such a wonderful experience with State Farm Agent Jessie Pierce’s Team here in Austin ! "
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Rebecca F

June 2, 2026

5  out of  5
rating by Rebecca F
"Just had a really wonderful experience with Mariano setting me back up with State Farm for both Auto and Condo policies after a few years with a different company. He was extremely proactive, thorough and thoughtful, got me quotes in a timely manner and even went so far as reviewing my other company's policy to ensure that I had all the coverage I needed, by offering a few specific recommendations for improvement that were spot on. He went above and beyond to manage the process and follow up at every stage of the way over the course of a month and a half (my timeline), and I'm very grateful to his personal attention for making sure everything went so smoothly to get me back on board with State Farm!"
We responded:
"Rebecca, thank you for the fantastic rating! We are committed to delivering honest insurance information and reliable service, and we are glad that came through in your experience. "
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Vikram Siberry

May 30, 2026

5  out of  5
rating by Vikram Siberry
"Chasity Mayfield was very helpful in switching my renter's insurance policy to a new location! Very prompt and responsive!"
We responded:
"We appreciate your review, Vikram. We are so happy that you had such a wonderful experience with State Farm Agent Jessie Pierce’s Team here in Austin ! "
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steven lazar

May 20, 2026

5  out of  5
rating by steven lazar
"The office has always been helpful over the years on various different types of coverage and Conner specifically has been extremely quick and professional and helped me out. Thanks"
We responded:
"steven, thank you for the fantastic rating! We are committed to delivering honest insurance information and reliable service, and we are glad that came through in your experience. "
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Courtney Crash

May 14, 2026

5  out of  5
rating by Courtney Crash
"I have been a client here since 2009/2010. I am so grateful for the friendly and kind service I have received through the years. Great coverage options! Thank you!"
We responded:
"Thanks for the impressive review! We are thrilled to hear you had a wonderful experience with State Farm Agent Jessie Pierce’s Team here in Austin . "
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Jerry Silva

May 7, 2026

5  out of  5
rating by Jerry Silva
"Conner helped me get a great quote for auto insurance and it took no longer than a 13 minute call!"
We responded:
"Jerry, it is a pleasure to hear what a wonderful experience you have had with State Farm Agent Jessie Pierce’s Team!"
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Saul Diaz

April 29, 2026

5  out of  5
rating by Saul Diaz
"Conner Thayer is the go to person when it comes to getting insurance set-up! Coming from Oregon to Texas I had no idea what to do but they laid it down simple and got everything taken care of super quick and now I am insured and ready to go. Highly recommend!"
We responded:
"Saul, thank you for the fantastic rating! We are committed to delivering honest insurance information and reliable service, and we are glad that came through in your experience. "
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Bailey Grieser

April 16, 2026

5  out of  5
rating by Bailey Grieser
"Agent Mariano was so patient and helpful! He answered all my questions about renter's insurance with ease. :) Highly recommend!"
We responded:
"Thanks so much for the fantastic rating, Bailey! We are so glad you had a positive experience with us here on State Farm Agent Jessie Pierce’s Team. If there is anything we can do for you in the future, just give us a shout! "
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Dana Hostmeyer

March 3, 2026

5  out of  5
rating by Dana Hostmeyer
"I moved here 5 years ago I was nervous switching agents after so many years, but Conner and the Jessie Pierce team have helped me feel at ease. Conner, our account manager, is our go to now and has been there to guide us as needed. Recently helped us in switching plans to get the proper coverage but also reduce costs based on our needs!"
We responded:
"Dana, thank you for your kind review. We deeply appreciate your feedback of State Farm Agent Jessie Pierce’s Team here in our Austin office. "
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Paul Tonner

February 27, 2026

5  out of  5
rating by Paul Tonner
"Mariano was a huge help getting me the right home and auto policies for me and my family!"
We responded:
"Paul thank you for your business. So happy Mariano could help in this complicated insurance world. Welcome. "
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Yahaira Nunez Castro

February 23, 2026

5  out of  5
rating by Yahaira Nunez Castro
"Jessie’s team, especially Brittany, has been great in helping me out with all the questions I’ve had about my policy and changes. I’ve been with State Farm and Jessie for a long time now and it’s been great."
We responded:
"Yahaira thank you for your business all these years. We do appreciate you and your referrals. Glad Brittany could help you out today. "
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April Sanchez

February 23, 2026

5  out of  5
rating by April Sanchez
"Great customer service and very easy to work with. Conner T was very helpful, responsive, and makes insurance feel simple and stress-free. Highly recommend!"
We responded:
"Thank you for choosing us. We hope to serve you well. "
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Aileen A

February 21, 2026

5  out of  5
rating by Aileen A
"I’m happy with the service I received. Conner helped me bundle renter’s insurance with my car insurance at a great rate, and the whole process was completed in under 10 minutes.

I wasn’t fully prepared with all the necessary information, but he was incredibly patient and made everything easy. Fast, reliable, and stress-free service. I truly appreciate the help!"
We responded:
"Thanks for joining us at StateFarm. Happy Conner was able to put together a personal price package to cover your needs. Thanks for your business. "
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Marquesa Polhans

February 13, 2026

5  out of  5
rating by Marquesa Polhans
"Mariano was so helpful, and patient with all of my questions and concerns. He was as able to organize my insurance policies in a way that worked for me. Great experience! 10/10 strongly recommend!"
We responded:
"Thank you so much for your time and business. Glad we could help"
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Pavla Viznarova

February 7, 2026

5  out of  5
rating by Pavla Viznarova
"I am moving to my new apartment, and Mr. Mariano Lemus helped me make changes to my renter's insurance policy. He was very patient because I swapped the units, and I needed him to update the information. He was very helpful! I have been with the insurance agent Jessie Pierce for over 10 years, and I've been very happy with them."
We responded:
"Pavla thank you for your loyalty to our agency and State Farm. I hope you enjoy your new place. Thank you for your referrals.
"
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Alex Grand

December 1, 2025

5  out of  5
rating by Alex Grand
"Greatly appreciate Mariano's assistance getting me set up with life insurance. He was friendly, professional, and informative throughout the process."
We responded:
"Alex we really appreciate your trust in the agency and Mariano. The commitment you have shown to prepare for the future possibilities speak volumes in your passion for family. Congrats on your decision. We look forward to meeting with your friends and family. "
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Guillermo Navas

November 6, 2025

5  out of  5
rating by Guillermo Navas
"I was paying a lot with my previous car insurance, but now i got a better deal with better coverages. Gianni helped me find the best possible price and gave me excellent service. Highly recommended!"
We responded:
"Thank you for taking time to say how well we are doing. State Farm is working hard to provide more coverage for less money. Look forward to bundling more products and further reduce your rates. "